Frequently Asked Questions
Everything you need to know about your writing experience.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for fountain pens?
You can return any unused item in its original packaging within 30 days of purchase. Please note that pens that have been inked cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location and are calculated at the checkout page.
Are your products genuine and authentic?
Absolutely. We are an authorized retailer for every brand we stock, ensuring that all pens, inks, and stationery are 100% genuine products.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress.